At KAYAL, we aim to deliver your order with care, transparency, and ease.
1. Shipping Locations
At launch, we currently ship within Egypt only.
International shipping will be introduced at a later stage.
2. Processing Time
All orders are processed within 2–4 business days after payment confirmation.
Please note:
• Orders placed during launches, drops, or promotional periods may require additional processing time.
• Orders are not processed or shipped on Fridays or public holidays.
3. Delivery Time
Estimated delivery time within Egypt:
5–7 business days
Delivery times are estimates and may vary due to external factors beyond our control.
4. Shipping Fees
Shipping fees are calculated at checkout and depend on your location.
All applicable fees will be clearly displayed before payment is completed.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation message with tracking details (where applicable).
6. Delivery Responsibility
Please ensure that all shipping details provided at checkout are accurate and complete.
KAYAL is not responsible for:
• Delays caused by incorrect or incomplete addresses
• Failed deliveries due to customer unavailability
• Delays caused by courier services or unforeseen circumstances
If an order is returned to us due to delivery issues, additional shipping fees may apply for re-delivery.
7. Damaged Packages
If your package arrives visibly damaged, please notify the courier immediately and contact us within 24 hours of delivery, including clear photos.
For any questions regarding shipping, please contact us at:
info@bykayal.com
